Terms & Conditions
Effective Date: 05-06-2026 Last Updated: 05-06-2026
1) The Service
Wabees provides tools to automate and manage business messages over the WhatsApp Cloud API, including:
- Auto‑reply and keyword‑triggered bots with quick‑reply and CTA buttons
- Broadcast campaigns to opted‑in audiences with delivery/read analytics
- Team‑ready support chat and notifications
- Usage dashboards, device/quality health, and anti‑spam protections
We are a software provider — not a telecom operator or financial institution. Message delivery depends on the availability and policies of WhatsApp/Meta and carriers.
2) Eligibility & Accounts
- You must be 18+ and authorized to act for your business.
- You will keep account credentials and access tokens confidential.
- You will provide accurate information and keep it up‑to‑date.
3) Acceptable Use
You agree to follow WhatsApp Business and Meta platform rules. The following is strictly prohibited:
- Sending unsolicited bulk messages or cold outreach without documented opt‑in
- Harassment, hate speech, threats, obscenity, or any illegal content
- Misrepresenting your identity or spoofing sender details
- Phishing or attempts to collect sensitive personal data without clear consent
- Circumventing WhatsApp rate limits or technical restrictions
We may rate‑limit or suspend accounts that violate this section to protect platform health and comply with policy.
4) Customer Data & Permissions
You control your data and content. By using Wabees you grant us a limited license to process messages, store configuration, and provide analytics solely to run the service you request. You are responsible for acquiring consent from your contacts and for honoring opt‑out requests.
5) WhatsApp Cloud API & Tokens
- You supply your own phone number ID and access token; you can revoke them anytime in Meta’s dashboard.
- Revoking tokens disables sending until reconnected.
- You must keep tokens secure and rotate them periodically.
6) Fair Use & Limits
To keep delivery healthy, Wabees may apply smart pacing and limits. Examples:
- Dynamic throttling to respect WhatsApp quality tiers
- Delivery windows and warnings for template vs. free‑form messages
- Suspension of abusive flows or bots that trigger too frequently
7) Payment & Plans
If you upgrade to a paid plan, the plan’s features and limits apply. Fees are non‑refundable unless required by law. Downgrading or cancellation takes effect at the end of the current billing cycle.
8) Service Availability
We strive for high availability, but we cannot guarantee uninterrupted service. Planned maintenance or upstream outages (Meta, carriers, DNS) may affect delivery. We will make reasonable efforts to inform you of major incidents.
9) Disclaimers
Wabees provides the software “as is” without warranties of merchantability, fitness for a particular purpose, or non‑infringement. We do not warrant that messages will always be delivered, read, or acted upon.
10) Limitation of Liability
To the fullest extent permitted by law, Wabees and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or data. Our aggregate liability for claims arising out of or related to the service is limited to the amount you paid to Wabees in the 3 months preceding the event giving rise to the claim.
11) Indemnification
You agree to indemnify and hold Wabees harmless from claims arising from: (a) your content; (b) your breach of these Terms; or (c) your violation of any law or third‑party rights.
12) Suspension & Termination
We may suspend or terminate access if we detect abuse, policy violations, or technical harm. You may export your data and request deletion at any time via the app or by contacting support.
13) Changes to Terms
We may update these Terms from time to time. We will post changes with a new “Last Updated” date and, for significant changes, notify you in‑app or by email.
14) Contact
Email: info@wabees.live
Website: https://www.wabees.live